Privacy Policy
Last updated: [July 14, 2025]
Mil Cascadas Ecopark ("Mil Cascadas," "we," "our") is committed to protecting the personal data of its visitors, customers, and users ("the owner," "you"). This policy describes how we collect, use, store, and protect your personal information in accordance with the Federal Law on the Protection of Personal Data Held by Private Parties (LFPDPPP) and other applicable legal provisions.
1. Controller of personal data
Commercial name: Mil Cascadas Ecopark
Responsible: Mil Cascadas Administration
Contact email: contacto@milcascadas.com
Location: Guerrero, Mexico
2. Personal data collected
We collect the following data, whether through the website, reservation forms, online payments, or direct contact:
Full name
Telephone number and/or WhatsApp
Email
City of origin
Payment information (processed through secure platforms)
Visit or activity preferences
Identification data (in case of special or insurance events)
3. Purposes of the treatment
Main purposes:
Manage reservations for tickets, stays, and activities.
Provide the contracted services.
Issue invoices and receipts.
Contact us in case of changes, cancellations or important notifications.
Provide customer service.
Secondary purposes:
Sending promotions, newsletters, or news via email or WhatsApp.
Satisfaction surveys.
Internal statistics for service improvement.
You can request that your data not be used for secondary purposes by sending an email to our contact person.
4. Use of cookies and similar technologies
Our website uses cookies to improve your browsing experience, analyze traffic, and remember your preferences. You can disable them in your browser settings.
5. Data transfer
Mil Cascadas does not transfer or sell your personal data to third parties without your consent, except in the following cases:
Competent authorities in compliance with legal obligations.
Service providers necessary for the fulfillment of the contract (payment gateways, booking platforms).
6. ARCO Rights (Access, Rectification, Cancellation and Opposition)
You have the right to:
Access your personal data.
Request its correction or update.
Cancel them when you consider that they are not required for the stated purposes.
Oppose its use for specific purposes.
How to exercise them?
Send an email to: [contacto@milcascadas.com] with your full name, your relationship to Mil Cascadas, and a description of the right you wish to exercise. We will respond within 20 business days.
7. Security of your information
Mil Cascadas has implemented administrative, technical, and physical measures to protect your data against loss, misuse, or unauthorized access. However, no system is 100% foolproof, so we recommend that you also protect the information you share.
8. Changes to this policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page and will take effect upon publication. We recommend that you check it regularly.
9. Consent
By using our services, website, or providing your data by any means, you agree to the terms of this policy.